As part of the Client Success Department, the Bilingual Support Analyst is responsible for providing technical support to Mercatus clients in both Spanish and English. Key responsibilities include analysis, debugging and resolution of issues that clients have with the Mercatus software solution.
Responsibilities and Deliverables
Reports to the VP, Client Success
Skills & Work Traits
Minimum 1-3 years of web application, technical support, or quality assurance experience.
Bachelor’s Degree or College Diploma in Computer Science/Information Systems, or equivalent Experience.