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Mercatus Technologies Inc

Senior Project Manager

Client Success – Toronto, Ontario
Department Client Success
Employment Type Full-Time
Minimum Experience Experienced

If you are an individual committed to building and nurturing strong client relationships then, you would be delighted to join our team of brilliant, collaborative and passionate people. Mercatus is constantly pushing into new territory so this role will definitely require an agile individual able to adjust according. The ideal candidate thrives in an environment where they are faced with resolving a variety of business challenges as part of an evolving e-commerce landscape. If you're driven to exceed expectations, establish yourself as a trusted advisor and not shy of taking on a challenge; Mercatus is for you! In your role as a Senior Project Manager you will be responsible for managing the progress, quality and success of your client portfolio. Your voice matters, so exhibiting effective communication skills at all levels across the organization is paramount. We would love for you to be part of our team!

Primary Responsibilities

  • Provide regular updates on program/project progress, timelines and risk mitigation recommendations
  • Review key program/project milestones and adjust as needed in relation to business priorities
  • Facilitate effective, regularly scheduled team meetings
  • Provide program/project status reports to Management
  • Participate in requirements gathering sessions
  • Prepare and deliver key program/project status reports and assessments
  • Act as an initial escalation point for the program/project team
  • Utilize time-tracking tools for reporting and forecasting
  • Contribute to the continuous improvement of the Mercatus Implementation Methodology

Skills & Traits

  • Strong team building capabilities
  • Excellent leadership skills
  • Ability to strategize, communicate and present information effectively
  • Strong knowledge of program/project management principals, tools and various methodologies
  • Ability to professionally communicate: verbal, both one-on-one and with a group, and written
  • People-management skills such as ability to provide constructive feedback, address and resolve conflict, manage individual behavioural styles and personalities
  • Skills at interfacing across the organization and removing obstacles for program/project success
  • Ability to accept criticism, feedback, and input from others
  • Skills in using team-based tools such as decision making and conflict resolution
  • Detail-oriented, ability to multi-task and manage many simultaneous priorities

Technical Competencies

  • Knowledge of Enterprise SaaS/software solutions
  • Understanding of software, services contracts and agreements
  • Prior experience with e-commerce (an asset)
  • Understanding of grocery and/or retail industry (an asset)
  • Industry expertise relevant to Mercatus clients (an asset)


  • 5+ years of program/project management or relevant work experience


  • Completion of Post-Secondary education in a related field or equivalent experience
  • Certified PMP (an asset)
  • Agile Certified Practitioner or Certified Scrum Master® (an asset)


  • This position may require up to 15% travel.
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  • Location
    Toronto, Ontario
  • Department
    Client Success
  • Employment Type
  • Minimum Experience
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