Project Manager

Client Experience · Toronto, Ontario
Department Client Experience
Employment Type Full-Time
Minimum Experience Experienced

The Opportunity

If you are an individual committed to building and nurturing strong client relationships then, you would be delighted to join our team of brilliant, collaborative and passionate people. Mercatus is constantly pushing into new territory so this role will definitely require an agile individual able to adjust according. The ideal candidate thrives in an environment where they are faced with resolving a variety of business challenges as part of an evolving e-commerce landscape. If your driven to exceed expectations, establish yourself as a trusted advisor and not shy of taking on a challenge; Mercatus is for you! In your role as a Project Manager you will be responsible for managing the progress, quality and success of your client portfolio. Your voice matters, so exhibiting effective communication skills at all levels across the organization is paramount. We would love for you to be part of our team!


Primary Responsibilities

  • Provide regular updates on project progress, timelines and risk mitigation recommendations
  • Review key project milestones and adjust as needed in relation to business priorities
  • Facilitate effective, regularly scheduled team meetings
  • Provide project status reports to Management
  • Participate in requirements gathering sessions
  • Prepare and deliver key project status reports and assessments
  • Act as an initial escalation point for the project team
  • Utilize time-tracking tools for reporting and forecasting
  • Contribute to the continuous improvement of the Mercatus Implementation Methodology

Skills & Traits 

  • Strong team building capabilities
  • Excellent leadership skills
  • Ability to strategize, communicate and present information effectively
  • Strong knowledge of project management principals, tools and various methodologies
  • Ability to professionally communicate: verbal, both one-on-one and with a group, and written
  • People-management skills such as ability to provide constructive feedback, address and resolve conflict, manage individual behavioural styles and personalities
  • Skills at interfacing across the organization and removing obstacles for project success
  • Ability to accept criticism, feedback, and input from others
  • Skills in using team-based tools such as decision making and conflict resolution
  • Detail-oriented, ability to multi-task and manage many simultaneous priorities


Technical Competencies 

  • Knowledge of Enterprise SaaS/software solutions
  • Understanding of software, services contracts and agreements
  • Prior experience with e-commerce (an asset)
  • Understanding of grocery and/or retail industry (an asset)
  • Industry expertise relevant to Mercatus clients (an asset)


  • 3 - 5 years of project management or relevant work experience


  • Completion of Post-Secondary education in a related field or equivalent experience
  • Certified PMP (an asset)


  • This position may require up to 20% travel.


Reports To

  • Director, Delivery


Who is Mercatus

The grocery industry is in a state of flux. Consumers are embracing technologies, devices and services that make everyday tasks like shopping, cooking and list-making quicker, easier, more fun and more efficient. Mercatus empowers grocers to adopt this change driven by consumer demand, allowing them to grow with the evolving needs of today’s shoppers.  We create and build web and mobile applications exclusively for grocery retailers, helping them to extend their brand’s online presence, offer personalized experiences to their customers, and sell their products on the web. This is all done through one cohesive, enterprise-grade SaaS platform.


The Team

We’re not just helping grocery retailers grow, we’re helping more than 80 team members grow personally and professionally. The best thing about working at Mercatus is the people. We solve challenging problems every day. We’re scaling a company where people can build their work around their life, and not the other way around.

Flexibility and full autonomy mean you’re in the driver’s seat to create a schedule that works for you and your passions. We’re looking for people who will make our culture even better—people who have a desire to collaborate and bring their unique creativity to the table. If that sounds like you, we’d love to hear from you.


Perks & Benefits:

  • Competitive compensation & employee stock option plans

  • 100% company paid benefits plan

  • Yearly professional development budget

  • Lifestyle & wellness spending account

  • Employee Referral program

  • Weekly Ritual credits

  • Vibrant, pet-friendly office space in Toronto’s King West neighbourhood

We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted.

Mercatus is an Equal Opportunity Employer and is committed to the principles of equal employment opportunity and non-discrimination.

No unsolicited agency referrals please

Thank You

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  • Location
    Toronto, Ontario
  • Department
    Client Experience
  • Employment Type
  • Minimum Experience