Who We Are
The grocery industry is in a state of flux. Consumers are embracing technologies, devices, and services that make everyday tasks like shopping, cooking, and list-making quicker, easier, more fun, and more efficient. Mercatus empowers grocers to adopt this change driven by consumer demand, allowing them to grow with the evolving needs of today’s shoppers. We create and build web and mobile applications exclusively for grocery retailers, helping them to extend their brand’s online presence, offer personalized experiences to their customers, and sell their products on the web. This is all done through one cohesive, enterprise-grade SaaS platform.
As a member of the Client Experience team, you will work closely with a portfolio of retailers and serve as their biggest advocate and primary point of contact. You are responsible for overall client health, managing the client journey and fostering ongoing adoption. A Program Manager creates value for the client through the ability to build productive relationships, identify business needs and solve client problems. You will be instrumental in reporting status and ensuring alignment between many stakeholders across multiple areas of the organization while also managing all aspects of the budget, schedule, risks, issues, reporting and governance of projects.
What You’ll Do:
What You Bring:
Nice to Haves:
What You’ll Get:
We’re not just helping grocery retailers grow, we’re helping more than 80 team members grow personally and professionally. The best thing about working at Mercatus is the people. We solve challenging problems every day. We’re scaling a company where people can build their work around their life, and not the other way around.
Flexibility and full autonomy mean you’re in the driver’s seat to create a schedule that works for you and your passions. We’re looking for people who will make our culture even better people who have a desire to collaborate and bring their unique creativity to the table. If that sounds like you, we’d love to hear from you.
Mercatus is committed to fostering a diverse, inclusive, and accessible work environment. Environment. We are proud to be an Equal Opportunity Employer and are committed to the principles of equal employment opportunity and non-discrimination. We welcome and celebrate differences because we believe a multitude of perspectives fosters innovation and will help us grow as a team and ultimately achieve our goals. Our culture is one of belonging in which each person is accepted and valued for their individuality. As such, if you require any accommodation during the recruitment process, please let us know so we can work with you to meet your needs.
We thank all of those who take the time to apply; however, only those short-listed will be contacted.
No unsolicited agency referrals, please.
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